Our alpacas work as a gang. They are herd animals and do not like to be left alone. The minimum number of Alpacas that can be booked per walk is TWO. The maximum is THREE. Alpacas are friendly animals who have a natural curiosity. They are nervous creatures and can be startled easily so we try and minimise loud noises and quick movement. The alpacas do not like to be drowned in rain - so the experience can be weather dependent.
From our experience, small children have no sense of direction and can startle the alpacas – we cannot legally supply lead ropes or lock children up whilst the experience is taking place !!! – Please consider your children when booking this experience. Children under 8 cannot handle the alpaca. They can accompany the adult on the experience, but must not hold the lead rope. Children 8-14 must handle the alpaca with an adult – a double lead rope will be provided. Children 14+ can handle their own alpaca. if you are a slow walker, unsteady on your feet or have an injury which impacts on your walking ability, then the walk will not be suitable. You must also be able to use both hands to hold the lead rope when walking your alpaca, if you cannot do this then the alpaca walk is not suitable for you. Please wear "closed toe" sturdy shoes/trainers although, wellington boots or walking boots are advised. Dress for the changing weather and we cannot be held responsible for any damages to shoes or clothing. Any long hair, please tie back or contain in a hat!
health & safety
There will always be a short safety talk at the beginning of each experience, please take note of the information provided in the briefing & during the walk. A risk assessment has been undertaken and can be viewed on your arrival at your request. We remind guests that although Alpacas are gentle, friendly, quirky creatures, they can be unpredictable & sensitive. Like all animals if startled they can bolt or kick so please follow the safety advise given. Naze View Farm cannot accept responsibility for accidents or injuries that may occur on our farm. Accidents can happen, although very rare but its important to stay calm around the Alpacas. The Experience's are supervised by a suitable and trained person. There is a first aid box located on site.
Our walks are through our farmland, fields, farm yards and tracks, these can be wet, muddy, rough terrain, bumpy and loose/uneven/slippery ground and because of this we cannot offer our experience to wheelchair users, pushchairs or people who require walking aids. The walks are approximately 40 minutes long.
We can offer a meet and greet session to people with limited mobility, where the guest can visit the farm – access the yard and flat areas and we will bring the alpacas to meet the guest - please get in touch to discuss options.
Cancellations and Amendments
The experience maybe weather dependant, if we cancel the walk, we will offer an alternative date, suitable for you and ourselves. We also reserve the right to cancel due to unforeseen circumstances out of our control. If after two attempts an alternative date cannot be arranged, then a full refund will be given.
Failure to cancel a booking by a guest which then results in a no show will result in a loss of booking which cannot be refunded.
Late cancellations or amendments within 48 hours of the booking will result in a £10 re-booking fee.
The Experience must be paid for at the time of booking.
Gift vouchers for adoptions and experiences must be redeemed within 6 months of the purchase date or gift date.
Once a booking has been made and paid for, an email will be sent with your confirmation/voucher which can be either printed off or can be shown via your smart phone. Please check your spam folder if no email is received.
Toilets and hand washing facilities are provided.
No smoking is permitted on any of the farm grounds.
We are working on offering refreshments following your experience, we will let you know at the time of booking.
During the experience we may take photographs that may be published to our social media profiles or this website. Please let us know in advance if you do not wish your photo taken or shared online. You are welcome to take your own photos at any time during the experience. We ask if you post them to social media, that you tag Naze View Farm in them, to help market our services.